For the seasons 2019 and 2020 we had to take some very particular precautions which included asking guests to bring their own bedding. This was generally welcomed by guests who felt it added to their safety but for some it was inconvenient.
We hoped that those measures would not be necessary this year and with extra care we have been able to provide our traditional service without any issues.
Foremost in our minds though will continue to be your safety, our cleaner’s safety, our own safety and respect also for the wider community.
When and where we have to put in place any precautions which affect you to achieve those aims will be explained to you in advance by email with the reasons.
Our Coronavirus Guarantee
We understood in these uncertain times that people were reluctant to book and pay deposits when it may not prove possible to take the booked holiday. Our guarantee was that we would refund in full any money paid to us if we were unable to open due to local restrictions or if guests were unable to attend due to genuine and evidenced illness, travel or lockdown restrictions in their location.
We kept to this an honoured any such cases but fortunately these were very limited indeed.
We no longer feel this is necessary and if you are concerned about this you should consider travel insurance.
There were financial consequences for us as a result of the additional measures we needed to take and we considered either increasing prices or setting a sort of Covid 19 special cleaning charge but we avoided this and left our prices the same.
Coronavirus has not gone away and in fact cases remain very high throughout the UK so we urge you to not lose sight of this and take a few precautions.
We will supply hand sanitizer and we would urge you to use this when entering the apartment and generally clean surfaces often and wash your hands regularly. This is in everybody’s interests.
Tissues, Paper towels and toilet rolls
We will leave one new toilet roll in the apartment on your arrival but beyond that you need to bring any tissues, paper towels or toilet rolls you need with you or obtain them locally. If you run out or have problems contact us and we will help out but hopefully this is acceptable. Please take with you any part used items.
We will leave soap powder in the laundry room but please bring your own soap and washing up liquid.
Cutlery and Crockery etc
We supply a good range of these items although we may reduce what is available during this period simply so that we reduce risk. If you feel there is anything you need that is not there please ask and we will almost certainly be able to supply it but it just helps us to know what needs to be cleaned and what does not.
When you arrive you should find the dishwasher full with clean items and you can see then that it has all been cleaned for you.
Arrival and Leaving
Due to the additional cleaning and disinfection requirements of the Coronavirus we need to modify a few things to do with arrival and leaving.
The arrival time is 3pm (however we will contact you if you request it if it is ready earlier) and we must ask you to leave the apartment on your final day by 11am.
When you arrive you may find that windows and doors are open and we would ask you to leave them open when you leave. We are advised that this is a good anti-virus procedure.
Dishes and cutlery will have been washed but there may be some further clean items in the dishwasher.
When you leave would you please load as much as you can into the dishwasher and switch in on using the dishwasher tabs provided or ask for one if you have run out. Leave any dishes and utensils you can’t fit in on the worktop and our cleaner will deal with those.
Please remove any of your own items and put out any waste.
Food waste goes into the green caddy with a closed top, bottles and glass go into the large open topped box and any other waste at all goes into a bag. Please leave the bag outside of the flat.
Travel home safely
During your Stay
We have taken great care to clean the apartment for you on arrival unless otherwise agreed as part of one of our budget price breaks. After that you will obviously wish to go out and enjoy yourself and we hope you will do all you can to keep yourself safe and also avoid the danger of bringing back any virus as far as possible.
We don’t ask any more than that you conform to Government guidelines to social distance, use hand sanitizer wherever it is made available and of course to wash your hands when returning to the apartment and whenever you feel it is necessary. We advise wearing a mask in confined spaces but of course we cannot insist on this.
We are cautious about leaving hazardous materials in the apartment such as disinfecting solution in case there are children but if you request this we will be pleased to supply it so that you can also wipe frequently used surfaces whenever you feel it appropriate.
We will have done everything we can to avoid this and if you also take appropriate precautions then it should not happen but we have to lay down a procedure just in case.
If you should become ill during your stay you must inform us immediately so that we can discuss the best course of action.
You should immediately self-isolate to minimise any risk of transmission, and we will request a test for you.
If Covid-19 is confirmed you should return home unless this is impossible using private transport but you should drive yourself only if it is safe to do so.
The Welsh Government have stipulated that where a guest cannot leave the premises due to their illness then they must pay all costs which result. This would include anything we have to do to assist you but also may involve compensating us for lost income from other guests whose holidays we have to cancel.
You will be aware that the general NHS line for advice is 111 but the number of the local surgery is 01834 815115 should you need this.